Refund and cancellation policy

Business: Core Weave Consulting Pte. Ltd., UEN 201934864K.
Contact for refund requests: info@core-weave.digital or +65-6000-1908.

We sell professional consulting services with fees agreed in writing before work begins. Singapore law does not provide a general cooling-off period for services purchased online; this policy explains our contractual approach and fair dealing under the Consumer Protection (Fair Trading) Act where applicable.

Proposed terms — pending business confirmation: durations below are standard market baselines until the company confirms otherwise.

Eligibility

Refunds apply to consulting fees paid under a signed statement of work with Core Weave Consulting Pte. Ltd. Deposits and milestone payments follow the sections below.

Cancellation before work starts

If you cancel in writing within seven calendar days of fee payment but before we begin billable implementation work, we refund fees paid for that phase minus any non-recoverable third-party costs already incurred with your approval.

Work in progress

Once documented kickoff tasks begin (repository access used, migration scripts executed in non-production, or agreed deliverables started), fees for that milestone are non-refundable. Unused prepaid amounts for future milestones may be refunded or credited at our discretion if we mutually agree to stop the engagement.

Deposits

Discovery deposits are refundable until the discovery call and written findings are delivered. After delivery, deposits apply to the proposal phase and are not refundable.

How to request a refund

Email info@core-weave.digital with your company name, invoice reference, and reason. We respond within five business days and process approved refunds to the original payment method within fourteen business days unless banking rules require longer.

Rescheduling

Discovery calls may be rescheduled once with at least twenty-four hours’ notice. Repeated no-shows may forfeit the scheduled slot without refund of any booking fee if one was charged in the contract.

Exceptions

Force majeure events or regulatory blocks may pause work without penalty; refunds in those cases are handled case by case in line with the signed contract.